You'll also learn:
USING YOUR GOALS, PFA WILL HELP SMOOTH OUT ERRATIC PRODUCTION NUMBERS. Hills and valleys that come with varying production week to week and month to month are frustrating. Master goal setting in such a way your team can get on board and be helpful. Discover how to project your goals into the future to see how the freedom you deserve is coming to fruition, day by day.
ESTABLISH SYSTEMS IN YOUR OFFICE THAT BEYOND THE BUZZWORD. Understand why it’s important to create systems, essential elements of systems, and have access to several examples. Learn to empower your team to help create systems they can stand behind and execute on a daily basis.
GETTING YOUR TEAM ON BOARD WITH YOUR GOALS AND DREAMS. Learn to help them become your advocates, not adversaries. From hiring to firing and everything in between is covered. Creating a culture that ensures a collaborative effort around common goals is essential, and doable with the right guidance.
DISCOVER HOW IMPORTANT PATIENT EXPERIENCE AND RELATIONSHIPS ARE with regards to practice success. Customer service principles, patient retention, building rapport and handling difficult conversations are all covered in a way to set you up for the freedom that comes with a highly profitable practice. All this is needed to help you do the procedures you want to do.
WHY THE NEW PATIENT EXPERIENCE IS THE MOST IMPORTANT SYSTEM IN YOUR OFFICE. Master the structure needed to spend the right amount of time with the right people to ensure case acceptance and efficiency at the same time. Understand how to use this time to show them you are on their side against their dental problems instead of adversaries with regards to money and case acceptance.